General Terms and Conditions

General terms and conditions (pursuant to Part 3, Title 3, Chapter I of Legislative Decree 206/2005 and subsequent amendments and additions)

1. Introduction and effectiveness of the General Conditions
These general terms and conditions of sale (hereinafter, “General Conditions”) govern the purchase of products and services made remotely and made available via the internet by the website www.casagin.pro (hereinafter, the “Site”), in compliance with Italian legislation under Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, “Consumer Code”).
The seller of the products and owner of the Site is: Civico9 s.r.l.s. with registered office in Via Matteotti 2/a, 35020 Sant’Angelo di Piove di Sacco, Padua. Tax ID/VAT No. and registration in the Padua Business Register no. 05059094283, REA PD - 439810 – Email address: info@casagin.pro (hereinafter “Company”).
When you access the Site to make purchases, you are required, before sending your order, to read these General Conditions carefully, which have been made available to you on the Site and which you may consult at any time, including via the link contained in the order confirmation email, to enable you to reproduce and store them. Please note that any purchase on the Site implies the automatic acceptance of all the General Conditions.
These General Conditions may be subject to modifications and updates. In the event of changes to the General Conditions, the General Conditions published on the Site at the time of sending your order shall apply.
In this regard, we invite you to read these General Conditions very carefully before proceeding with any purchase, and to print or save them in the manner you prefer.
If you decide to make purchases on the Site requesting the issuance of an invoice and/or you are not a “consumer or user” as defined by Article 3, paragraph 1, letter a), of the Consumer Code, the withdrawal regulations provided for in Articles 7 and 8 of these General Conditions, and more generally the provisions that apply only to “consumers” pursuant to the same Consumer Code, shall not apply.
The contracts concluded with the Company through the Site are governed by these General Conditions in compliance with Italian law. The language available for concluding the contract is Italian.

2. Choosing and ordering Products
The characteristics and price of the various products for sale on the Site (hereinafter “Product” or “Products”) are shown on the page related to each Product.
To purchase the Products, you must fill out and send the order form in electronic format, following the instructions contained on the Site. You must add the Product to the “Cart” and, after viewing the General Conditions and the Privacy Policy and confirming your acceptance of them, you must enter the shipping and any billing information, select the desired payment method, and confirm the order.
By sending the order from the Site, which constitutes a contractual proposal, you acknowledge and declare that you have viewed all the information provided to you during the purchase procedure and that you accept these General Conditions and payment terms in full.
The contract of sale stipulated between you and the Company shall be considered concluded upon the Company’s acceptance of the order. This acceptance will be communicated to you via an order confirmation email containing a link to these General Conditions, the order number, the shipping and any billing information, the list of ordered Products with their essential characteristics, and the total price, including any delivery costs. You are required to check the confirmation email and, should you identify any errors in the order, you will have 24 hours from receipt of such email to contact the Company’s Customer Service at the email address info@casagin.pro. Once this period has elapsed, the order will be processed for shipment and changes will no longer be accepted, without prejudice to your rights under the following Article 7.
The Company reserves the right to evaluate the acceptance of received orders and may refuse or otherwise not proceed with purchase orders that are incomplete or incorrect. In such cases, the Company will notify you of the potential impossibility of accepting the orders received within 48 hours starting from the working day following the one on which you transmitted the order, and will provide a refund of any sums already paid by you for the supply.

3. Product Information
Information and characteristics regarding the Products are available on the Site.
Each Product is guaranteed against any manufacturing defects.
The visual representation of the Products on the Site normally corresponds to the photographic image accompanying the descriptive sheet. It is understood that the image of the Products themselves is intended solely for the purpose of presenting them for sale; therefore, there may be minor differences between the graphic/photographic representation of the Product and the actual Product. The photographs of the Product presented on the Site do not constitute a contractual element as they are merely representative of the product being sold.

4. Prices and shipping
Product prices include VAT as applicable by law. All prices are expressed in Euros.

Shipping is free in Italy for orders over €99 or is provided via Standard Courier at a rate of €6.99.

Shipping is free in Europe for orders over €150 or is provided via Standard Courier at a rate of €10.90.

Shipping is free in non-EU countries and the rest of the world for orders over €200 or is provided via Standard Courier at a rate of €25.

Shipping to Switzerland is free for orders over €200 or is provided via Standard Courier at a rate of €15.

The prices of Products published on the Site may vary; the Company reserves the right to make changes without any prior notice.
The price applied to the Products is the one highlighted on the Site at the time the order is sent, without any consideration of previous offers or any price variations that have occurred subsequently.
In the event that a price has been published incorrectly due to an error, the Company reserves the right not to confirm the received order, thereby cancelling the sale.
If the ordered Products are to be delivered outside the European Community, you may be subject to import duties and taxes, which are payable once the package reaches the specified destination. Any additional customs clearance costs will be at your expense. The Company has no control over these costs and cannot predict their amount, as customs policies vary from country to country; we therefore invite you to contact your local customs office for further information. We also suggest that you keep in mind that when you place orders on the site, you are considered the importer and are therefore required to comply with all the legislation and regulations of the country where you will receive the Products; you must also be aware that cross-border deliveries are subject to the opening and inspection of Products by customs authorities.

5. Payment methods and invoicing
5.1 Payment methods
You may pay for the price of the Products and the related delivery costs using Stripe, PayPal, credit card, and bank transfer.
PayPal
Once the order is confirmed, you will be redirected to the PayPal site where you can make the payment using your account or by using a card, including prepaid cards, or in any case according to the methods accepted by PayPal and in compliance with its relevant conditions.
Bank transfer
When paying by bank transfer, the Products will be shipped after verifying that the credit has been received in the Company’s current account.
The reason for payment to be included in the bank transfer must contain the following details: the first and last name of the payer and the order number.
Given the current state of the banking system, the transferred amount is credited to the beneficiary's current account no sooner than 3/5 working days from the date it is made.
If the company does not receive payment within 5 working days from the placement of the order, the order will be cancelled.
5.2 Invoicing of orders
The Company will issue, upon request, an invoice for the purchase of the Products.
It will be possible to request the issuance of an invoice by writing an email to customerservice@casagin.pro, indicating the order number and entering your billing details, including your tax code and/or VAT number.
You are responsible for the correct entry of billing information and are expressly informed that, in the event of a failure to request the invoice at the time of order, it will not be possible to request it subsequently.
The information provided by you will be the basis for the issuance of the invoice, and no changes to the data will be possible after the invoice has been issued.

6. Transport and delivery
The Products purchased on the Site will be delivered to you at the address indicated during the purchase procedure in the order form.
The shipment of the Products will take place only after the Company has received the full amount of the order (including the price of the purchased Products, VAT, and any other taxes and duties, as well as shipping costs, if applicable).
All purchases will be delivered to you by express courier (hereinafter, “Courier”) from Monday to Friday, excluding holidays and national holidays. The Company is not responsible for unpredictable delays or those not attributable to it caused during delivery by the Courier.
Products shipped to Italy are indicatively delivered within 2-5 working days from shipment, and those shipped within the European Union within 6-7 working days from shipment. In any case, the delivery times indicated above are purely indicative and not essential. Any variation to the above will be promptly communicated to you via email. The Company assumes no responsibility for any delays in delivery caused by the Courier.
At the time of delivery, your presence or that of your representative or trusted person is required to verify that: – the packaging is intact, not damaged or wet, or in any case consistent with the standard characteristics thereof; – the number of packages received corresponds to what is stated on the order confirmation. Any disputes regarding the non-integrity of the packaging and their number must be raised immediately with the carrier; in the absence of this, the products are considered to have been delivered correctly.
If, upon delivery of the Products, there is obvious damage to the packaging, you will still be required to accept the goods and, should you actually detect damage to the goods beyond the external packaging, contact the carrier’s call center within 14 working days to report the damage, while retaining the original packaging (it is important to keep the original packaging, otherwise the carrier’s guarantee is void). Once the damage claim is opened, a representative of the carrier will contact you to inspect and verify everything.
In any case, the guarantees provided for by Directive 1999/44/EC and subsequent amendments and additions remain unaffected.
If no one is present at the time of delivery, the Courier will deliver the package to the nearest collection point and/or will attempt a new delivery the following day.
The courier will leave a notice of attempted delivery in the mailbox, or in the email address entered by the customer at the time of purchase; if the customer provides a telephone number at the time of the order, the courier may use it to reschedule delivery or provide all the necessary instructions and information regarding the collection point.
To pick up your order at the collection point, you must present a valid identity document. If you are unable to collect the package in person, you may delegate another person to do so, who must have with them: a letter of authorization; their own valid identity document; a copy of your valid identity document.
If the package is not collected from the courier’s collection point within 10 days, it will be returned to the Company’s warehouse, which will proceed to refund the customer after deducting the shipping costs necessary for the return and the storage costs of €1.00 per day.
If the package is not delivered due to an incorrect address entered by the customer at the time of purchase, it will be returned to the Company’s warehouse, which will proceed to refund the customer after deducting the shipping costs necessary for the return and the storage costs of €1.00 per day.
In the event that the customer wishes to request a further shipment, they will be charged for the return costs of the previous shipment and for the re-delivery.
Storage times at collection points may vary based on the service terms and conditions of the shipping companies and can be consulted on their respective websites:
www.logistics.dhl
www.ups.com
www.tnt.it
www.fedex.com
Nothing will be owed by the company Civico 9 srls if the package appears to have been correctly delivered to the recipient with the recipient's signature attached.
In the event that the product appears to have been delivered but not received, an investigation will be opened by the company Civico 9 srls to verify what happened; all data will be provided to the requester. The term of an investigation varies from a minimum of 7 days to a maximum of 28 days; if after this time has elapsed no anomalies are found by the carrier, the file will be closed.
The deadline to request an investigation into a product that appears delivered but not received is 21 days from the date of shipment; after this period, no action will be owed by the company Civico 9 srls.

7. Right of withdrawal
7.1 Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax or e-mail) to the following e-mail address: customerservice@casagin.pro or to the following address: CASAGiN, Via Toniolo 28/a 30030 Tombelle (VE). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. You may download this form, fill it out, and send it to us using the options listed above.
7.2 Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. The refund may be withheld beyond the 14 days only until you have provided proof that you have sent back the goods or until they have been received by us, whichever is the earliest.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. The refund may be suspended until receipt of the goods or until the consumer has provided proof of having sent the goods back, whichever occurs first. You are required to send back the goods or hand them over to us at the following address (CASAGiN, Via Toniolo 28/a 30030 Tombelle (VE)) without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. The direct costs of returning the goods will be borne by you.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
7.3 Withdrawal timelines
Pursuant to Art. 52 of the Consumer Code, the Consumer may withdraw from the contract within 14 days starting from the receipt of the goods or, in the case of a contract for a good consisting of multiple lots or pieces, from the day on which the Consumer or a third party other than the carrier and designated by the Consumer acquires physical possession of the last lot or piece.
7.4 Procedures for exercising withdrawal
To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by way of an unequivocal statement (e.g., a letter sent by post, fax or email). You may use the following form available to you and contact us at the following email addresses: customerservice@casagin.pro.
7.5 Exclusions to withdrawal
The right of withdrawal is excluded in the following cases provided for by Art. 59 of the Consumer Code:
e) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
7.6 Return timelines
You are required to send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the 14-day period has expired.
7.7 Refund
If you withdraw from this contract, you will be refunded all payments made to us, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. The refund may be withheld beyond 14 days only until you have proven that you have returned the goods or until they have been received by us, whichever happens first.
The right of withdrawal is forfeited if the Company verifies, upon receipt of the returned Product, that the same has been damaged and/or is not intact. In this case, the Company will promptly notify you and return the Product to you, charging you for shipping costs and the relative cost.
All returned products will be checked by the Company within 48 hours of receipt of the package. The customer will be sent an email confirming the acceptance of the returned products and the refund due. If a return is rejected, our customer service will explain the reason for the rejection and the package will be returned to the customer, charging you for shipping costs and the relative cost.
7.8 Collection
The direct cost of returning the goods will be borne by you.
7.9 Diminished value
You are only responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.

8. Warranty
All products are subject to the legal guarantee of conformity provided for by the Consumer Code in Articles 128 et seq. The warranty has a total duration of two years from the moment of delivery of the good. The consumer is obliged to report the defect within two months of its discovery.

9. Errors and limitations of liability
The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the absence of errors, for which the Company cannot be held responsible, except in cases of willful misconduct or gross negligence.
The Company reserves the right to correct errors, inaccuracies and/or omissions even after an order has been sent, or to modify and/or update information at any time without prior notice, without prejudice to your rights under these General Conditions and the Consumer Code. Except in cases of willful misconduct or gross negligence, any right you may have to compensation for damages or for the recognition of an indemnity is excluded, as is any contractual or non-contractual liability for direct or indirect damages to persons and/or property caused by the non-acceptance or partial or total failure to execute an order.

10. Complaints
Any complaint must be forwarded to the Company via registered letter with return receipt to the following address:
CASAGiN
Via Toniolo 28/a
30030 Tombelle (VE)
civico9@pec.it

The Company undertakes to respond to all requests received within a maximum of 10 working days.

11. Online dispute resolution for consumers (ODR)
If you are a European consumer, you should be aware that the European Commission has made a tool dedicated to alternative dispute resolution available to all residents of Europe. To access the platform, go to the following link:
https://ec.europa.eu/consumers/odr/main/?event=main.home.show

12. Applicable law and jurisdiction
The sales contract between the Customer and the Company is governed by Italian law.
All disputes relating to and/or connected with this sales contract shall be under the exclusive jurisdiction of the Court of Padua.
Disputes with consumer Customers are referred to the jurisdiction of the Judicial Authority of the place of residence or domicile of the consumer Customer.
Disputes with consumer Customers residing outside Italian territory are referred to the jurisdiction of the Court of Padua, as the court of the place where the Contract is executed.

13. Approval of clauses
The Customer declares to have read the exact content of all the clauses of the contract and to have freely, fully and specifically approved them individually and as a whole.