Shipping costs for product returns or exchanges are the responsibility of the consumer.

Manage your return HERE.

You can choose to collect your order at our offices in Via Toniolo 28a, Tombelle di Vigonovo -VE- or have it delivered directly to your home.

Shipping is free in Italy for orders over € 99, otherwise it is provided via Standard Courier at a rate of € 6.50.

Shipping is free in Europe for orders over € 150, otherwise it is provided via Standard Courier at a rate of € 10.90.

Shipping to non-EU countries and the rest of the world is free for orders over € 220, otherwise it is provided via Standard Courier at a rate of € 35.

Shipping to the USA is free for orders over € 200, otherwise it is provided via Standard Courier at a rate of € 25.

Shipping to Switzerland is free for orders over € 200, otherwise it is provided via Standard Courier at a rate of € 15.

For non-EU countries, any taxes and duties are the responsibility of the buyer.

When paying by bank transfer, products will only be shipped after verifying that the payment has been credited to the company's current account. Under the current banking system, the transferred amount is credited to the beneficiary's account no sooner than 3/5 business days from the date of the transfer.

At the time of delivery, your presence or that of a person you represent or trust is required to verify that:

– the packaging is intact, not damaged or wet or in any case compliant with the standard characteristics of the same;

– that the number of packages received corresponds to that indicated on the order confirmation.

Any complaints regarding the non-integrity of the packaging and its number must be immediately raised with the carrier; in the absence of these, the products are considered to have been delivered correctly.

When the courier collects your order from our warehouses, you will receive a secure notification to the email address or phone number indicated in the order form, and with a few steps you can, if you wish, monitor the delivery on the courier's website with the tracking number provided.

If no one is present at the time of delivery, the Courier will leave a paper or electronic notice, with information on the nearest collection point where you can collect your order. The products will remain at the collection point for a total of 10 days within which you are required to collect the package.

If the package is not collected from the courier's collection point within 10 days, it will be returned to the Company's warehouse, which will refund the customer, deducting the shipping costs necessary for the return and storage costs of €1.00 per day.

You have 14 days from receipt of your order to change your mind and return the products purchased. Shipping costs are borne by the consumer; you will need to send the products to be returned via courier or postal service and inform us of your decision via email. As soon as we receive the products and verify their condition, we will refund the full amount of the returned goods. Alternatively, you may choose to change the color and/or size, and we will send you the replacement items at our expense. Before returning the goods, please ensure that the items have not been worn, washed, or damaged. All items must be returned in their original packaging, including the labels with which the item was provided. Digital gift cards cannot be returned. For more information, please contact us at customerservice@casagin.it

Personalized products:

In accordance with Art. 59, letter C of the Consumer Code, the right of withdrawal is excluded in cases where the goods sold are "made to measure" or "personalized" based on the final customer's choices.

We select our couriers and entrust our services to the most qualified and reliable ones; however, once the parcel is handed over to their service, we can no longer be held responsible for it. Therefore, should it be lost, we cannot reimburse the contents; we offer the option to insure the shipment for a flat fee.